Changelog
Follow up on the latest improvements and updates.
RSS
Thanks to your valuable feedback, we've made quite a few small but meaningful changes since first introducing our Updated Navigation last year on an opt-in basis.
These tweaks included things like adjusting the width of the Project Switcher to accomodate longer project titles, the look and feel of the home page tiles, and patching up inconsistencies found between the previous navigation and the new experience.
As with any change to core navigation within software that we're used to, we know there may be a small and slightly frustrating adjustment period for those that chose not to try it out ahead of the full launch. Please know our team is here and ready to help - reach out to support@syncsketch.com at any time if you have any questions.
We're confident these changes will not only make the SyncSketch experience more efficient, but also set the stage to better integrate future updates to the platform.
Check out our Updated Navigation support article for more info!
Improvements
- Ability to set/change password for a non-SSO Workspace from user settings
- Bulk action menu when multi-selecting items in the player view allows setting status on multiple items at once
- Significantly improved performance for PDF file encoding
Fixes
- Fixed issue with users being able to delete items from the project view when a review is locked
- Prevent sketches during playback for new annotation tools
- Pencil tool brought back next to orbit control on 3D files
This release brings performance upgrades and usability improvements to the New Annotation Tools, aimed at making your review sessions smoother and more collaborative.
Improvements
- Faster New Annotation Tools – Performance optimizations for New Annotation Tools make drawing and interaction more responsive
Fixes
- Media is now properly centered in the player when using the New Annotation Tools
- Fixed an issue where items were incorrectly moved to the Default section during simultaneous uploads
- Drawing tools for mobile no longer freeze after a few seconds of drawing
- Deleting sketches or laser pointers no longer disrupts frame hold
- Markers are no longer created for strokes outside of the canvas area
- Laser pointer can now be used during shared reviews when using New Annotation Tools
- Brush color for Whiteboard sketches is now accurate when downloading the current frame for New Annotation tools
(These updates were released as a hotpatch on May 1, 2025)
We're super excited to announce a major update to our Annotation Tools! This release introduces a full overhaul of the annotation experience, aimed at boosting both performance and ease of use.
What’s New
- Advanced Sketching Engine:A brand-new sketching engine powers our tools, delivering smoother, more responsive annotations.
- Refreshed User Interface:Enjoy a cleaner, more intuitive UI that enhances both form and function.
- New Shape Tools:Quickly add annotations with new tools for arrows, rectangles, circles, lines
- Hand Tool as Default:When joining a session, the Hand Tool is now selected by default - minimizing accidental drawings.
Check out our Updated Annotation Tools support article for more info!
Improvements
- Consolidated the existing Media Settings and 3D Viewer Project Settings tabs into a new "Player Settings" tab
Fixes
- Added close option to color picker for mobile interface
- Fixed issue where users would only see drawings, but no media item behind them
- Fixed incorrect storage calculation
- Corrected item upload status changes on the project page
- Brought back missing option to leave a project for users with a member role
- Updated link sharing menu in player to reflect only selectable options based on user role permissions
- Fixed issues with lock review function
- Removed save sort option for archived reviews
- Fixed issue with using project actions menu options on mobile
- Fixed an issue causing a URL limit error when downloading a PDF with a large number of items
- Adjusted the width of the displayed project names to fill the space available in the dropdown, allowing longer names to be visible
This new setting allows enforcement of the Custom Video Display option across an entire Project, to ensure the best color accuracy (available on Team and Enterprise accounts).
We've also updated how our encoding settings work (available on Enterprise accounts), allowing adjustment of the CRF (Constant Rate Factor) value besides bitrate for more granular control.
Check out our Encoding Settings support article for more info!
Improvements
- Opening items from the main page will start the player in offline mode to ensure the correct item gets loaded instead of opening up a live session.
- Improved ShotGrid note syncing for reviews with a large amount of annotations
- "Add to" review dialog now works for workspaces with hundreds of projects
Fixes
- Workspace thumbnail now updates successfully for workspace with subdomain
- Notification email for added notes reflects correct number of users
- Dragging items into a section in player view using Firefox and Safari
- Resolved notes made more readable on hover
Audio FIles
Hooray! SyncSketch now supports uploading audio-only file formats. No need to render out a blank video file with your audio track to get it into SyncSketch anymore - simply drag and drop your aac, mp3, aiff, or wav files straight into a review.
We generate a waveform based on your file to give a visual inside the player, and allow you to draw on it to leave notes.
Check out our Reviewing Audio Files support article for more info!
Copy Annotations
Now you can copy all of your sketches and comments from an item in one step, and easily paste them onto another item!
Check out our Copying & Pasting Annotations support article for more info!
Improvements
- Remember frame and playback range settings when switching between items.
- Automatically reload latest project after session timeout.
- Adding Review Sections to Python API
- Adding item extension in player
Security
- Session Alerts - our users are now getting notified about new login activity to increase transparency.
We are updating our new navigation design to give you the best experience. The Update includes:
Improvements
- Archived Reviews can now be accessed in the sidebar
- Project and Workspace switchers show on hover
- Auto Focus Project Search when opening Project Switcher
- Easily access project actions from the Home Page (Admin only)
- Updated Project tiles on the Home page now show "last updated" date to quickly find active projects
Project Action Menu for Admins
Fixes
- Fixed an issue with limited starred reviews and projects
- Fixed visual inconsistencies when loading reviews
Accessing SyncSketch is getting easier for current Unity customers. You can now sign in using your existing Unity ID with the click of a button. Quick and easy.
Fixes:
- Fixed an issue with case sensitive Webhooks
- Fixed "Page can not be found" issue for education users when reloading the page.
We're introducing brand new navigation to SyncSketch! This is an "opt-in" feature for now, so we'd love for you to check it out and let us know what you think!
We've chosen a sidebar design that we feel is much more streamlined, and gives our users a better sense of where they are within the Workspace>Project>Review structure. In addition to feeling more intuitive, some additional benefits offered by the new design include:
- New Workspace Home Page:giving all users a convenient overview of all their Projects
- Starred Projects:easy access to frequently visited projects
- Starred Reviews:convenient way to flag important reviews
- Bookmarksin the Media Tab (Team & Enterprise only) are more accessible
- Review Groups(Team & Enterprise only) are more accessible
Check out our Updated Navigation support article for more info!
At long last, we now have Aspect Ratio Mattes, as well as several types of Overlays for use in the player. Use our new Guides menu, seen in the image below, to adjust the settings. Our convenient keyboard shortcut of "shift+g" allows the Mattes and Overlays to be quickly turned off and on!
Check out our Using Guides to add Aspect Ratio Mattes & Overlays support article for more info!
Fixes
- Case-sensitivity error for Whitelisted Users/Domains
- Issue preventing removal of an item added to a review from another review
- Sorting issue after collapsing a section on the project page
- Links in PDF notes summary
Improvements
- Added support for .heic files (High Efficiency Image File Format - common to Apple iPhone)
- SSO self-service workflow enhancements
- Updated UI sliders for brush size and opacity
new
improved
fixed
Self-Service SSO & Enterprise Self-Purchase (v3.5)
We're putting more power into your hands by introducing a couple new ways you can manage your account, without waiting on us!
Self-Service SSO (available on Enterprise)
We've put an end to the back and forth once required with our support team to set up, or update your SAML configuration. Now you can complete the entire process from within your Workspace Settings!
Check out our Self-Service SSO support article for more info!
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Enterprise Trial and Self-Purchase
Sometimes you just know what you want! We've now unlocked the ability to start a trial and ultimately purchase or upgrade to our Enterprise plan - without the need to interface directly with our sales team.
Don't worry, our team is still here to help when you need them, but now you don't have to wait for business hours if you wake up in the middle of the night with a sudden craving to try our advanced features!
Check out our Subscription Adjustments support article for more info on how to adjust your current plan or switch to a different one!
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Upload from clipboard
Paste an item straight from your clipboard using Ctrl/Meta+V or by using our Add Media Menu. A big time saver to quickly add screenshots into your review sessions.
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Improvements
- Improved Auto Fit Zoom by adding an option to max out zoom at 100%. This keep quality high by preventing smoothing. We also added a handy shortcut to zoom to 100% (Ctrl + 1)
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Fixes
- Issue causing dragged items to drop into multiple sections
- Default Section now disappears when all items have been moved to custom Sections
- Sections menu is now available immediately when a new review is created, before media is added
- Dragging first item into Sections now works more smoothly
- Transparent PNG files no longer 'flash' the transparency grid upon completion of upload in the player and review row accordion
- Whitelist Domains field can now accept up to 4096 characters
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