Hi all - Tracy with SyncSketch support here. Our internal teams are still investigating this behavior, but our current understanding is that chromium-based browsers (Chrome, Edge, Opera) on Windows devices are affected by this issue.

While we investigate, Firefox is the quickest workaround to continue using SyncSketch.

Some users facing this issue have reported that creating a new profile on their machine or disabling/re-installing OneDrive has resolved the issue for them, however we haven't had 100% success with this fix and are still looking into it.

We'll follow up here or via support tickets sent to support@syncsketch.com with updates. Thank you!

Hello Mike, was there an update on this? We have a few users at our studio experiencing this exact issue and we have been unable to find a cause. We have tried driver updates, different peripherals, and different browsers. Any other ideas we can try would be helpful. Thanks!

OMG! Just coming in to say the same thing! Driving me nuts. Can't teach using this because of the problem.

I have the same problem

Firefox seems unaffected

Yes i did, it´s weird because it happened first in Edge, then in Chrome, and i could work in Opera without problems, but now it happens in opera too... two different computers, three different browsers.. two different locations and internet providers... what it´s going on???

Hi Fernando Fr. -- Can you also reach out to support@syncsketch.com so we can continue to identify the problem?

This is happening to me too first in edge browser and now it happens in chrome too